Alternix Returns Policy
If you are not entirely satisfied with your purchase, we're here to help.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale which applies. We reserve the right to change this Returns Policy at any time.
Unwanted items purchased online
We've all done it, ordered something and then realised later that it is no longer needed. To be eligible for a return if you have changed your mind, you must:
- Return the items unused and in the same condition that you received them.
- Return the items in the original packaging.
- You have 28 days to return your items from point of order.
Please Note: Due to health and hygiene reasons we cannot accept returns for items that have had the seal broken.
Wrong item received
We apologise if you have received the wrong item by mistake. To receive a refund or a replacement, you must return the item in the same condition you received it.
This is not common and we want to resolve this as quickly as possible for you so please let us know within 14 days from the day on which you received the item. If you notify us after this then depending on the circumstances we may not be able to refund or offer a replacement.
Damaged or Faulty Items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Items not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you so please let us know within 14 days from the day on which you received an email from us confirming that the item had been dispatched. If you notify us after this then depending on the circumstances we may not be able to offer a refund or replacement.
Your legal rights
Our Returns Policy does not affect your legal rights.
For more information about your other legal rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
How to return an item
To return your item, you will need to register your return by contacting a member of our support team here.
Once your return request has been accepted you have a further you have a further 14 days to return your item to us. Please make sure your items are securely wrapped and your parcel contains all the information requested.
Remember to ask for a receipt as proof of sending. Proof of postage does not cost anything however without it, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
What we will do next
Once we have processed your return you will receive a notification via email. If you have requested a refund, this will be credited back to the original method used for payment. Please note refunds can take 3 - 5 working days to appear back in your account. This is a banks processing time and we have no control over this.
Complaints
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter please contact us here.
