Contact Us

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a despatch confirmation email once your order is on its way and the expected delivery date. Simply click on 'Track Order' link within the email.

Please note, Royal Mail orders are only dispatched Mon-Fri (exc. Bank Holidays)

We can only change your delivery address prior to your order being dispatched. If your order has been already sent, when the courier contacts you regarding your delivery they will provide certain options that you can make to your delivery eg. leave with a neighbour

First thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times.

Please do contact our team if your parcel has not arrived within 5 working days.

If your order has been returned to us by one of our couriers, it’s likely to be for one of the following reasons:

- The parcel was refused.

- Our courier was unable to access the address after several attempts.

- The delivery address was incomplete.

- The parcel was damaged in transit.

- The order was not collected from the pick-up point within 10 days of it being delivered.

If your parcel has been returned to us, a member of our team will contact you upon the arrival of your parcel.

We hope you’re really happy with your purchase. If not, please visit our return policy page and you’ll find everything you need to know on how to return an item.

If you feel an item you received within the last 6 months has become faulty, please contact our team.

It is likely that we will need to get the items back from you to test for a fault.

Please note that we are unable to send replacements for items until they have been tested.

If you have received a faulty item or received a product in error, we will cover the costs to return these items.

If however you have changed your mind about the items, you will need to pay the return costs.

We aim to process your return and issue your refund within 10 days of drop off.

Your refund will be visible on your statement between 1 and 5 days after it has been processed, in line with the processing lead times of your payment provider.

If your order has not yet been fulfilled you will be able to cancel or amend your order. Please be quick, as once your order has been collected we are unable to make any amendments or cancellations.

If your order has already been sent, you have 28 days to return the items to us for a full refund.

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered please contact our team immediately via email, phone or chat.

First thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times.

Please do contact our team if your parcel has not arrived within 5 working days.

We're very sorry there's an item missing from your order.

If you are missing an item please contact our team immediately via email, chat or phone.

We use 1account age check software to verify your age at checkout. If you are unable to verify your age via this system, you can send photographic identification, along with your order number, to support@alternix.com

If we are unable to verify your age via 1account or manual verification, we will cancel your order and refund your full payment. Please contact our team on live chat or complete our contact form to notify us that you wish to cancel.

Creating an account is simple to do and allows you to order easily without having to fill in your details every time you shop with us.

All you need to do is provide an email address and create a password.

By creating an account you will also automatically join our rewards program, where you can earn up to 5% cash back.

If you wish to change your password, please login to your account here.

Go to 'My Profile' and click the 'Change my password' box

If you wish to unsubscribe from our mailing list, please click the 'Unsubscribe' link in the footer of any email you have received from us.

Your 10% discount code will automatically be sent to the email address provided when you signed up. This can sometimes take up to 10 minutes to be received.

If after this time you have still not received your code, we recommend checking your spam/junk folder.

Unfortunately, you can only use one discount code per order – this includes your reward points. If you enter two, we will take the last valid promotion code you entered.

Discount codes are to be added at checkout.

On desktop, you will see a discount code field on the right hand side.

On mobile devices, please click the order summary section which will open a dropdown where you can enter your discount code. Alternatively, you'll be able to enter this on the payment section.