Alternix FAQ's

No, we offer guest checkout, so you can order without signing up. That said, creating an account is worth it. You'll get access to our rewards programme, exclusive member promos, and a full order history including tracking codes all in one place.

Hit the 'Sign In' link in the website header, next to the basket icon. Enter your email address and password and you're in.

No problem. Head to the Account Sign In page and click 'Forgotten Password'. Follow the steps and we'll send you an email with a link to set a new one.

If your order went through successfully, you'll see an 'Order Confirmed' screen with your order reference number. You'll also receive a confirmation email, and the order will appear in your account area. Once it ships, you'll get a shipping notification and your account status will update. If you think you placed an order but can't find it, get in touch and we'll look into it straight away.

Everything is stored in your account area. You'll also receive an email confirmation when your order is placed. All previous orders are saved there too.

We ship via Royal Mail First Class. Whilst our estimated delivery times are accurate, it can occasionally take up to 14 days. If your order hasn't arrived within 2-3 days, first double-check the shipping details you entered at checkout. If everything looks correct and 14 days have passed, contact our customer services team via the contact page and we'll track it down and resolve things as a priority.

Yes, full details on all product warranties can be found on our warranties page.

We do our best to keep everything in stock, but popular items can sell out fast. If something isn't available, enter your email on the product page to get a restock notification. You can also reach us via Live Chat, telephone, or email.

Let us know as soon as possible. We dispatch all orders the same day when placed before 4pm, so the sooner you contact us the better. Reach out via Live Chat, telephone or email with your order number and we'll do everything we can to cancel it before it ships. If your order has already been dispatched, you can still return the items to us, as long as they're unopened and in a resaleable condition. You have 30 days to do this.

Contact us as quickly as you can with your order number and new address. If the order hasn't been dispatched yet, we should be able to make the change. If you've already received a dispatch notification, unfortunately it's too late to redirect the parcel. Once it's returned to us, we'll arrange redelivery to your new address.

Log in to your account and select the 'My Orders' tab - all your order history is stored there.

In your order history, there's a 'Reorder' button next to each item. Click it and it'll be added straight to your basket.

At checkout, there's a box on the right-hand side of the page. Enter your code and hit 'Apply' - your order total will update automatically.

Unfortunately not. Only one discount code can be used per order. This also applies if you're redeeming reward points, as these are converted to a discount code, meaning you can't stack them with a separate promo code.

Enter your email in the newsletter pop-up or the signup box at the bottom of any page. We'll send you a verification email, once confirmed, your 10% discount code will come through by email.

We ship worldwide. For further details on the exact countries we ship to and pricing please refer to our Shipping page. If you have further questions please get in contact.

UK orders are shipped with Royal Mail Tracked Delivery and include a tracking number as standard. International orders are also sent tracked and will require a signature on delivery.

UK delivery is normally 1-2 working days.

All orders are shipped in specialist crush-proof envelopes or boxes with no external branding or reference to the contents - keeping everything safe, secure, and discreet.

If you opted for a postal service that comes with tracking, it will be on your shipping email and in your account area. If you do not see your tracking code but opted for a tracked service please contact a member of our team who will help with your query.

All orders are dispatched same day when placed before 4pm, Monday to Friday. Orders placed on a weekend (Saturday - Sunday) are dispatched same day when placed before 12.30pm.

Bank Holidays are the only exception, if an order is placed on a public holiday they will be processed the next working day.

You will receive a shipping confirmation when your is dispatched. If you have not received a shipping notification via email it means your order has not yet been dispatched. If you have any questions regarding the status of your order please contact a team member.

Shipping is FREE in the UK when your order value is £15 or more. For more details on shipping rates and options please see our Shipping page here.

If you are outside of the UK shipping rates are based on weight and location. Please refer to our Shipping and Returns page for further details.

Yes we do, guaranteed next day shipping is £5.99 or FREE on orders over £100. To ensure your order is qualifies for next day shipping they must be placed before 4pm Monday - Thursday. Guaranteed next day delivery orders placed after 12pm on a Thursday or on a Friday will be processed the following Monday.

For Saturday delivery you will need to select the Saturday Special Delivery option if placing an order on a Friday. The cut off time for Saturday guaranteed delivery is also 4pm Friday.

We accept all major credit cards including Visa and Mastercard.

There are a number of reasons why you might be having trouble completing your purchase. The most common problems are around your billing/card information being incorrectly entered.

1. Make sure the billing information is correct to the card you are trying to use. You need to enter the address that your card is registered to. You can select a different shipping address however if the billing address does not match the order is likely to be rejected.

2. Please ensure the card details have been entered correctly and that the all details including the CV2 (the 3 digits on the back of your card
or 4 digits on the front if using Amex) are correct.

3. Finally check that you are using a card type we accept. We accept payments from Visa, Visa Debit, Mastercard and American Express.

If you are ordering from outside the UK please check with your bank that you can make international purchases with that card.

If you are still having issues making payment, please contact a member of our team who will try and help resolve the problem.

If your order arrived incomplete or there was a mistake please contact our customer services team via the contact us page quoting your order number and stating what the problem is. A member of our team will be in touch as a matter of urgency and we will endeavour to resolve the issue.

Should you start to encounter problems with an item purchased through Alternix please get in contact. Our contact us page allows you to log the specific problem with a customer services team member who will be in touch to either resolve the problem or arrange for a replacement to be sent out. We may require the faulty item to be returned to us for a technician to test, should this be required we will supply a returns form and paid postage label for the shipping.

Please contact us immediately via the contact us page if the items arrive with you damaged. If we are not notified within 14 days of arrival that a product is damaged we may not be able to help.

You can check the balance of your rewards in your account area. Simply login and the rewards points and tier will be displayed in your account area. We will also send out periodic emails with balance updates along with exclusive member offers.